GOLDERS GREEN SHOP
あたりやゴールダーズ・グリーン店に対するお客様の声

Yumi様

この度は、あたりやグループへ震災募金のお話を頂きまして、誠にありがとうございます。
こちらロンドンでは、毎日ニュースにて災害状況が報じられています。
私共、ゴルダース　グリーン店でも何とかお力になりたい、出来る事はないかと思い、スタッフ一同話し合った結果、昨日１５日より当店レジ前にて募金箱を設置させて頂いたところです。
今後、あたりやグループ全体で効果的なプランを立てていく事となると思いますが、１日でも早くと思い実施させて頂きました。
収益しました募金は、British Red Cross を通じて寄付させて頂く予定です。

被災地の皆様には、心よりお見舞い申し上げます。

あたりや　ゴルダース　グリーン
店長　富樫　誠

ATARIYA様

私は、以前、ロンドンに滞在していた日本人です。
ニュースで既にご存知の事かと思いますが、東日本（東北）では大地震が起きました。現在、一人でも多くの協力が必要な状況です。どうか、どうか、そちらでも出来ることをしていただけませんでしょうか。私が出来ることは、募金、節電といったことではありますが、出来ることをしております。ATARIYA各店舗で募金をしていただけませんでしょうか。募金が集まりましたら、各テレビ局などで募金開設をしております。そこへ送金していただけませんでしょうか。一人でも多くの力が必要です。どうか、助けてください。お願いします！！！

Yumi

londonlover様

この度は、貴重なご意見を頂きまして誠にありがとうございました。
せっかくの当店ご来店にもかかわらず、ご不快な思いをさせてしまい、大変申し訳ございませんでした。
深く反省をしております。

お恥ずかしい話ではありますが、これを機に今後はこの様な事態が起らぬ様、スタッフ一同初心を忘れず、カスタマーサービスを徹底させて頂きます。
次回ご利用頂く際には、必ずご満足の頂ける様、努力させて頂きます。

この度は、本当に申し訳ございませんでした。
またのご来店、お待ちしております。

あたりや　ゴルダース　グリーン
店長　富樫　誠

先日、Golders GreenのAtariyaさんのお寿司を頂きました。
お魚は新鮮でとてもおいしかったです。

しかし、一つ不愉快な思いをしました。
イギリス人の方が日本語が分からないからといって、彼らに対して何名かのスタッフが陰口を言っていました。
そして私も店内でこっそりと言われました。(私を日本人だと思わなかったのかどうか知りませんが。)

お寿司は、とてもおいしくてまた食べたいので、どうかそういうことをなおしていただきたいと思います。

as much as i love your sushi,
and get it on a regular basis,
your phone system isnt working ! so i have to come up and order and wait which takes very long and is a hassle

We love your shops and buy sushi from the Golders Green branch on a regular basis. It has always been delicious. However I thought I'd bring something to your attention, because it has been a little annoyance in what is otherwise a pleaseuable experience.

ALl your staff are very friendly and helpful but on quite a few occasions, my order gets messed up making me have to return to the shop to find out where the missing box of sushi is.

Last week's annoyance was being charged 2.80 for a box of Salmon with Cucumber hand roll when I should have been charged 2.30. I knew it was wrong when the girl at the till was ringing it through, but just kept quiet because I didn;t want to make a big fuss.

But it annoyed me, and still does. I would like to be able to come into your shop and know that I always getwhat I paid for, and also that I am paying the right price for what I'm getting.

If it has happened to me at least 4 times in your shop I'm sure it isn't just me, there must be others feeling the way I do.

Could you please try to ensure your otherwise brilliant sales staff are more careful in future with double checking when putting completed sushi orders into bags and also writing more legibly so that a 3 doesnt get mistaken for an 8 at the till?

many thanks

ELizabeth

We love your shops and buy sushi from the Golders Green branch on a regular basis. It has always been delicious. However I thought I'd bring something to your attention, because it has been a little annoyance in what is otherwise a pleaseuable experience.

ALl your staff are very friendly and helpful but on quite a few occasions, my order gets messed up making me have to return to the shop to find out where the missing box of sushi is.

Last week's annoyance was being charged 2.80 for a box of Salmon with Cucumber hand roll when I should have been charged 2.30. I knew it was wrong when the girl at the till was ringing it through, but just kept quiet because I didn;t want to make a big fuss.

But it annoyed me, and still does. I would like to be able to come into your shop and know that I always getwhat I paid for, and also that I am paying the right price for what I'm getting.

If it has happened to me at least 4 times in your shop I'm sure it isn't just me, there must be others feeling the way I do.

Could you please try to ensure your otherwise brilliant sales staff are more careful in future with double checking when putting completed sushi orders into bags and also writing more legibly so that a 3 doesnt get mistaken for an 8 at the till?

many thanks

ELizabeth

This is a redirected reply by the manager of Golders Green Shop to Mr. Greene's comment posted March 6, 2010

--------------------------
the original comment
--------------------------

Dear Mr. David Greene,

Thank you very much for your comment.
We are extremely sorry to hear what has happened to you and your family.

We are investigating this with great importance and hoping to further analyse this matter.

We wish everyone a full recovery and thank you so much for kindly reporting to us about it.

Kind regards,

Makoto Togashi
Manager of Atariya Golders Green

Notice;
If anyone looking at this post knows of someone who had similar experience, we would be grateful if you could inform us any infromation about them too.

Thank you very much for your continuing support for Atariya.

--------------------------
the original comment
--------------------------

We would like to inform all viewers of this site that we, Atariya Golders Green, will be closing the sushi kitchen for the WHOLE DAY on TUESDAY 9TH MARCH in order to carry out full Health & Safety check-ups and intensive cleaning.
We will be unable to offer sushi eat-in/take-away service for this day but the shop itself will be open as usual.

We would like to apologise for any inconvinience caused to our customers and thank everyone in advance for their understanding.

Kind regards,

Makoto Togashi
Manager of Atariya Golders Green

This is a redirected comment from Mr. Greene posted March 6, 2010 to the other shop's page.

--------------------------
the original comment
--------------------------

Dear Sir

We bought Sushi for four people from your Golders Green branch last Wednesday evening. Three of the four of us were very ill on Thursday evening and yesterday. We had the runs and vomiting.

We don't know if it was food poisoning or a virus. We suspect it was the former. I thought you ouht to know. You may have had similar reports from other customers.

Regards

David Greene

We would like to inform all viewers of this site that we, Atariya Golders Green, will be closing the sushi kitchen for the WHOLE DAY on TUESDAY 9TH MARCH in order to carry out full Health & Safety check-ups and intensive cleaning.
We will be unable to offer sushi eat-in/take-away service for this day but the shop itself will be open as usual.

We would like to apologise for any inconvinience caused to our customers and thank everyone in advance for their understanding.

Kind regards,

Makoto Togashi
Manager of Atariya Golders Green

ショウジさん・・・生きてたんですね～。もう４年以上じゃないですか？　いや～そっちも色々あったと思いますが、こっちも色々ありました。
　まぁ、ここではこれくらいでメールしますわ。

あの、SHOJIです・・・＾＾知る人ぞ知るかな・・・
衝撃のあの日からもう3年以上過ぎた！今は東京は六本木の「点」（ともる）って店で料理長やってます。
メールでも頂戴な、
derbylodgebar@yahoo.co.jp
携帯は前と一緒、わからなかったらT氏に聞いて

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