SUSHI BAR ATARIYA (HENDON)
すしバー・あたりや（ヘンドン）に対するお客様の声

Hi I would like to know more about how to enquire about the price of salmon and tuna fillets fresh and frozen.

Also I would like to know how I can delete my account here as there is no option to un-subscribe.

Seb

I had a dinner at your restaurant in Hendon this evening, and was absolutely appalled just how rude and abrasive the Japanese sushi chief was! (The guy behind the counter)

I ordered some sushi & sashimi together with chawanmushi.(steamed egg pudding). The nice and polite waitress gave my chawanmushi to a wrong customer right next to me, he opened it and poked the spoon in the food but didn't eat it. The waitress then quickly realised it was a mistake, she gave the same chawanmushi to me. The customer apologised, but it was not his fault,so I took the chawanmushi and said it was OK and accepted it. I have mentioned this because you should know that if I was a fussy person, I would not take the food that has been touched by another customer.

However,when I opened the lid, it was not the chawanmushi I have expected! It was all puffed up with air, now, the real chawanmushi suppose to have a silky and smooth consistency, obviously it was over cooked. When I mentioned this to the counter chief, he commented: "This is the proper chawanmushi, if you don't like it , forget it!" I couldn't believe I was hearing this! I told him: "Look! I have lived in Japan for over five years, I have eaten chawanmushi all over the world in other Japanese restaurant because it is my favorite food, it is the first time I have ever seen any chawanmushi like this in a proper Japanese restaurant! I have even had the same food several times in this resturant before, and it was not like this!!! However, he then insisted on saying that it is supposed to be like that. I could not understand why would anyone lie to a customer like that unless he has severe vision problems, maybe he should have his eyes checked!

When I paid, he once again insisted that it was I who didn't like the food, so he didn't charge me for the chawanmushi I ordered, but stated again that there was nothing wrong with the food what so ever! He said it in a way as if he was doing me a great favour! I do not see why I have to pay for the food that was badly cooked and I didn't even eat anyway! It was the first time ever in my life that I have raised my voice over a chawanmushi, or anything for that matter in a restaurant!! I have been to this restaurant several times before, witnessed the very same person being really rude and unpleasant with other customers. He has forgoten his virtues of being a proper Japanese! He is a very bad representative of Japan! I have many Japanese friends, they are all considerate, helpful and kind. My memories of Japan and Japanese people are wonderful.

Management should do something about his bad attitude. I even took a photo of the food as an evidence should you wish to see it.

Your consideration of my unpleasant time in your restaurant would be appreciated, as I
am sure that this is NOT the experience you would wish your customer to have.

I had a dinner at your restaurant in Hendon this evening, and was absolutely appalled just how rude and abrasive the Japanese sushi chief was! (The guy behind the counter)

I ordered some sushi & sashimi together with chawanmushi.(steamed egg pudding). The nice and polite waitress gave my chawanmushi to a wrong customer right next to me, he opened it and poked the spoon in the food but didn't eat it. The waitress then quickly realised it was a mistake, she gave the same chawanmushi to me. The customer apologised, but it was not his fault,so I took the chawanmushi and said it was OK and accepted it. I have mentioned this because you should know that if I was a fussy person, I would not take the food that has been touched by another customer.

However,when I opened the lid, it was not the chawanmushi I have expected! It was all puffed up with air, now, the real chawanmushi suppose to have a silky and smooth consistency, obviously it was over cooked. When I mentioned this to the counter chief, he commented: "This is the proper chawanmushi, if you don't like it , forget it!" I couldn't believe I was hearing this! I told him: "Look! I have lived in Japan for over five years, I have eaten chawanmushi all over the world in other Japanese restaurant because it is my favorite food, it is the first time I have ever seen any chawanmushi like this in a proper Japanese restaurant! I have even had the same food several times in this resturant before, and it was not like this!!! However, he then insisted on saying that it is supposed to be like that. I could not understand why would anyone lie to a customer like that unless he has severe vision problems, maybe he should have his eyes checked!

When I paid, he once again insisted that it was I who didn't like the food, so he didn't charge me for the chawanmushi I ordered, but stated again that there was nothing wrong with the food what so ever! He said it in a way as if he was doing me a great favour! I do not see why I have to pay for the food that was badly cooked and I didn't even eat anyway! It was the first time ever in my life that I have raised my voice over a chawanmushi, or anything for that matter in a restaurant!! I have been to this restaurant several times before, witnessed the very same person being really rude and unpleasant with other customers. He has forgoten his virtues of being a proper Japanese! He is a very bad representative of Japan! I have many Japanese friends, they are all considerate, helpful and kind. My memories of Japan and Japanese people are wonderful.

Management should do something about his bad attitude. I even took a photo of the food as an evidence should you wish to see it.

Your consideration of my unpleasant time in your restaurant would be appreciated, as I
am sure that this is NOT the experience you would wish your customer to have.

ATARIYA様

私は、以前、ロンドンに滞在していた日本人です。
ニュースで既にご存知の事かと思いますが、東日本（東北）では大地震が起きました。現在、一人でも多くの協力が必要な状況です。どうか、どうか、そちらでも出来ることをしていただけませんでしょうか。私が出来ることは、募金、節電といったことではありますが、出来ることをしております。ATARIYA各店舗で募金をしていただけませんでしょうか。募金が集まりましたら、各テレビ局などで募金開設をしております。そこへ送金していただけませんでしょうか。一人でも多くの力が必要です。どうか、助けてください。お願いします！！！

Yumi

My wife and I absolutely love the restaurant in Hendon. It is my favourite restaurant for about the past 6 months.

The Golders Green branch is actually closer to me and the sashimi is bigger, but they don't do my favourite dish (spider rolls) and the tobiko is not as nice.

I have eaten at Hendon a few times with my wife and 1 yr old daughter and the quality of the food has been really excellent every time and I always found the staff to be polite and helpful.

I also buy takeaway at least once per week and it has always been ready for me to collect exactly at the time we agreed, again the quality so far has been excellent.

But the problems I have are as follows:

1. No baby chair. I understand a full high chair is not really practical given the size of the restaurant however some kind of booster chair which fits to the adult chairs would be nice.

2. Sometimes difficult to get through on the phone. If you want to order takeaway or make a booking it can take a long time to get through. Online table booking and takeaway ordering would be really nice.
Tip: if you want to get takeaway early in the evening, call and order it at lunch time!

3. Coke is the only fizzy soft drink available. Sorry I just don't like Coke, I prefer 7up or sprite, so I usually end up ordering a beer instead :) :)
(Would it be really rude to bring my own can to the restaurant?)

With regard to the food, I can seriously recommend my favourites: spider rolls, salmon sashimi, egg omelette sashimi, tempura prawns, tobiko sashimi.

I would like to wish Atari-Ya a sucessful 2011.

Panny

This is a redirected comment from the other page by venus |
| October 24, 2010 7:39 PM

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the original comment
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I have been an atariya fan since last year when my wife introduced me to one of your restaurants in Hendon. I was really struck by the appalling and really unkind service one of the sushi on duty (did not bother to get his name). I was visiting the branch named above today sunday 24th, with my wife who tried repeatedly to get a reservation prior to us arriving at the restaurant. She phoned several times but with no success as the line remained busy. We did arrive 15min before opening to secure seats before rush. Needless to say it was the right thing to do. we were eventually served and enjoying the our meal when a very honorable lady who despeartely tried too to book, ring since 5.30pm. As she kindly requested a table for too, she was immediately turned down, due to full booking, though she acknowledged her efforts to do so. The young chef, with no apologies to start with was arrogantly confronting and challenging her to be ringing the wrong number. She then showed him as a proof that she was indeed ringing the right one. He admitted it with no alternatives to allow the lady to have her diner, though she did offer to have it within a short time and leave. He litterally refused. That really put me off my meal and urged my wife to stop and pay. He could have shown a bit of understanding towards the lady. I do work in the industry of hospitality, but was seriously disappointed in the service provided. Would therefore ask the question:

Is that really the (Japanese) service culture long praised to be one of the best?????

As you know I am a BIG fan of yours. I think it is high time that Atari-ya took the initiative and starting recycling plastic waste. I am absolutely appalled at the amount of plastic that is used in the first place, but not to recycle it is a shameful and shocking crime.

Even if Westminster do not collect, you should do it yourself with your vans and lobby them to start. Nothing could be easier than to separate the waste - and it can become a selling point for Atari-ya.

I always ask for a re-useable plate when I have my lunch with you.

The comment from Mr. Greene posted March 6, 2010 was removed to Golders Green Shop's Page.